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Customer Repairs Service Centre
United States: 1-800-234-4597         (Mon-Friday, 9:00am-5:30pm EST

Technical Support
Asia: twcsr@pny.com
China:cncsr@pny.com
Europe: tech-sup@pny.eu
Americas: TSupport@pny.com

 

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Top FAQs

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  • Solid State Drives
    Q1

    What is Percentage Lifetime Used

    It is a measure of how much of the drive's projected lifetime has been used at any point in time. When the SSD is brand new, Attribute in SMART info Summary will show when its specified lifetime has been reached, it will show “0,” reporting that 100 percent of the lifetime has been used.

     

    However, it's important to realize what it means to reach 100 percent of projected lifetime – it does not mean that the drive is going to fail when that counter rolls over to 101 percent, only that your SSD may need to be replaced soon.

     

    The lifetime of a NAND-flash device is defined by another characteristic: data retention. Data retention is the amount of time that the device can safely store and allow successful retrieval of user data in an unpowered state. When an SSD or other NAND-flash device is brand new, its unpowered data retention will be several years. The endurance over the threshold will not cause all the data to disappear immediately but it will raise the risk of not able to retrieve the data after continuous use.

     

  • Solid State Drives
    Q2

    Do I need any special drivers when use PNY SSD?

    No, PNY SSDs operate with standard drivers making it easy to plug into and work on most major operating systems, such as Windows and Mac OS.
  • Flash Memory Cards
    Q3

    What is the difference between SD, SDHC and SDXC?

    The most major of which are capacity and speed. You may could refer the  specification by SD Association (www.sdcard.org)
  • USB Flash Drives
    Q4

    How to fix USB flash drive shows no media and 0 bytes free space in computer?

    You could download the repair tools from support page of PNY Asia website. Try to format it on your computer and follow the below steps.
    1. Download and extract the compressed zip file
    2. Plug USB drive into any USB port
    3. Run the UFIX tools
    4. Click Format or Start bottom when it detected the USB drive
    5. It will show Complete or OK when done
    6. Unplug the USB drive
    Note: The tool will format and delete ALL data of the flash drive. PNY is NOT liable for data loss in connection with the product, regardless of the cause.
  • USB Flash Drives
    Q5

    How to fix the USB flash drives are in "write protection" or "insert disk" status?

    You could download the online UFIX tools from PNY support page to re-initialize your USB product. But those way will be delete all data of the USB. PNY is NOT liable for data loss in connection with the product, regardless of the cause. PNY is NOT liable for any data loss of USB flash Drives.
     
  • Solid State Drives
    Q6

    What types of SSDs PNY has?

    In Asia region, our SSD series products are all belong to consumer specification, including SATA SSD and PCIe SSDs. 
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  • USB Flash Drives
    Q7

    Can the USB 3.0 be connected directly to USB 2.0 port?

    If the USB 3.0 is connected to the devices via the USB 2.0 port, the USB speed only USB 2.0 standard.

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