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FAQs

  • Q1

    Which GPUs will support 3D TVs?

    If your GPU has a HDMI connector, you will use an HDMI cable to connect to the 3D TV.  If your GPU has a DVI connector, you will use a DVI-to-HDMI adapter. 
    The following are GPUs supported by NVIDIA 3DTV Play:
    Please visit the Nvidia website to check the latest supported GPU’s
    https://www.nvidia.com/object/3dtv-play-system-requirements.html
  • Q2

    Why can't I enable 3 monitors?

    Because of a limitation in Windows XP, you are only able to enable 2 monitors. If you upgrade the operating system to Windows Vista, 7, or 8 you will be able to enable 3 monitors.
  • Q3

    What is the operating temperature of my PNY graphics card?

    Your PNY graphics card temperature will depend greatly on the environment that the card is installed into, case fans, and airflow, however any temperature below 105C or 235F is acceptable for any PNY Graphics card to operate normally.
  • Q4

    Why do my fans NOT spin?

    New Maxwell Nvidia graphics cards (GTX 960, 980/TI, 970, 950) have a new feature where the graphics processor allows these graphics cards to run passively cooled until a certain temperature threshold before the fans turn on and spin. (within 65-70C range).  This is completely Normal and is not a cause for concern.  When a graphics load is put on the card and the temperature rises the fans will start and cool the card down.
  • Q5

    What is the optimal power to run a PNY Verto GeForce Graphics Card?

    Power Supply requirements vary depending on the video card purchased. Please refer to side panel of your graphics card box for the recommended system Power Supply.
  • Q6

    How can I return, exchange or receive a refund for a defective PNY Graphics Card?

    A refund may be obtained from the retail store where the graphics card was purchased, depending on the store's return/exchange/refund policy. PNY Technologies will honor its Product Warranty if an item is defective. Product warranties differ between products and you should consult the box for your product or contact Technical support to determine the warranty policy for your product.
     
    To exchange the graphics card, contact PNY customer service center.
  • Q7

    Will NVIDIA SLI™ technology support surround gaming with 3 or more monitors? ?

    Yes. Using NVIDIA's 3D Vision Surround technology, it is possible to combine up to 3 monitors and have games detect the three monitors as one single large monitor.
    If you want to use 3D vision surround technology on your computer, must use specific system requirements specifications. All displays must be the same make and model 3D Vision-Ready displays. For a full list of 3D Vision-Ready display devices, please check Nvidia website.
    https://www.nvidia.com/object/3d-vision-system-requirements.html 
  • Q8

    Does my PNY Graphics Card support TV through the VGA connector?

    PNY Graphics Cards do not support TV out via VGA. TV out is limited to cards that have HDMI out and, on older PNY graphics cards, Svideo/Component Out.
  • Q9

    Will two different video cards work in SLI?

    No, you must match the video cards to properly implement SLI. The two cards can be from any manufacturer, as long as they are the same GPU and memory type. For best results, PNY recommends that when possible try to use two of the same cards from the same manufacturer to avoid problems. For example, two 8800 GT 512 MB will work even if each card is from a different manufacturer; however, an 8800 GT will not work with a 8800 GTS, as there is a different GPU.
  • Q10

    Where can I download the latest GeForce Drivers for my graphics card?

    All Drivers are available on the NVIDIA website.
  • Q11

    Are PNY drivers WHQL certified?

    PNY uses the Reference NVIDIA drivers from www.nvidia.com. Because of this, the official drivers are WHQL certified, while the unofficial are Beta and not WHQL certified.
     
    Please note that Windows XP support from Microsoft has ended and Windows XP drivers are no longer WHQL; however, NVIDIA certifies the driver releases that are not WHQL to work, these drivers are labeled Game Ready Certified drivers instead of WHQL Certified
  • Q12

    Why am I not getting sound from my HDMI connector on the video card?

    Certain model PNY video cards have an SPDIF pass through connection. A supplied audio cable must be plugged into the card and onto the corresponding SPDIF out and ground on the motherboard/sound card. Newer PNY graphics cards have an audio chip that will provide the sound over HDMI.  During driver installation, an additional audio driver will be installed.  In both cases, once you are ready to switch your sound to HDMI, you will need to open your windows sound settings. For the playback setting, you must select NVIDIA HDMI for a card with the audio chip or SPDIF/High definition Audio for cards with SPDIF.
  • Q13

    How do I install the NVIDIA display driver under Windows7, Windows8 or Windows10?

    Before proceeding with the installation, verify the driver you downloaded supports your graphics card. GeForce Desktop PC graphics cards, GeForce notebook PC graphics cards, and Quadro Professional graphics cards each use a different driver.  Verify the driver you download supports your product by viewing the "Supported Products" tab in the driver download section of the driver you select as shown in the example screenshot below:

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    Once you have verified your graphics card is compatible with the driver you have downloaded, please close all open programs.
    If you have an anti-virus program or other system monitoring utility running in the background, please disable these temporarily as they may interfere with the installation of your display driver.  
     
    1. Verify you are logged in with an account that has Administrative Privileges.  If you are logged in as a Guest or Standard User, Windows will not permit you to install the driver. 
    2. Download the latest NVIDIA display driver from the NVIDIA Download Drivers page. 
    3. If your browser asks you if you wish to Save or Run the file, select Save. 

    Selecting Run will save the file to a temporary directory.  If a file is saved to a
    temporary directory, it is possible Windows may delete the file while you are installing the driver which will result in a bad install.  Instead, save the driver to your Windows desktop. 
    After the driver has downloaded to your Windows desktop, you will see a new icon on your desktop similar to the screenshot below: 

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    Step1
    If you are installing a new graphics card in your PC, the Windows hardware installation wizard may be installing drivers separately.  If you see the following on the botton right-hand corner of your taskbar, you will need to wait until Windows has finished before proceeding with the installation.

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    Step2
    Right-click the file and select Run as administrator as shown in the screenshot below.

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    Step3
    Once you have launched the NVIDIA display driver installation file, your first prompt will ask you for a location to save the NVIDIA driver files to.  These files are not used by the NVIDIA installer and only important if you intend to install the driver manually. 
     
    Step4
    You may leave the default location path and select OK to proceed.   

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    Step5
    You will next be prompted to accept the NVIDIA software license agreement.  Read the contents and then if you agree, click "AGREE AND CONTINUE" to proceed.

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    Step6
    If you agreed to the license agreement, you will be presented with the installer options as shown below. 

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    Most users will want to select Express (Recommended).  For advanced users  you may select Custom (Advanced) to view additional installer options.  If you selected Express (Recommended), click "NEXT". The installer will begin copying the driver files and once it has completed, you will be asked to restart your computer to complete the installation.  Proceed to restart your computer.  Once you are back in Windows, your are finished, 
    If you selected Custom (Advanced):
    continue to the section labeled Custom (Advanced) below:
    Custom (Advanced):
    If you selected, Custom (Advanced), click "NEXT" to continue.

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    Next Step
    The Custom install options screen will allow you to select which components of The NVIDIA Graphics Driver you wish to install.  To get the most features out of your Graphics card, we suggest selecting all of the graphic components.  Older graphics Cards may not show all of the components listed below.  If the options you are Presented with do not match the screenshot below, it is ok.  The only mandatory Component you must install is the Graphics Driver.  If you have experienced install Problems in the past, we offer "Perform clean install" which will remove all previous NVIDIA drivers and NVIDIA registry entries from your computer.  This may resolve Installer issues caused by conflicting older drivers.  One you have selected which graphic components you wish to install, click "NEXT" to continue. 

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    Step3
    The installer will copy all selected graphic components to your computer.  After the installer has completed, you will see a window similar to the screenshot below.  Click "RESTART NOW" to restart your computer.  Once you are back in Windows, your installation has completed. 

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